Terms of Service for Health Optimization Platform

Service Description

Wellness Focus and Medical Disclaimers

User Responsibilities and Eligibility

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Single Account: You may maintain only one account and may not share your account with others.

Updates: You must promptly update your health information when changes occur that could affect our recommendations.

Responsibility for Outcomes: You acknowledge that the accuracy of our recommendations depends on the completeness and accuracy of information you provide.

Chain of Custody: You understand that improper sample handling may affect result accuracy and may require sample recollection at additional cost.

Laboratory Partner Compliance: You agree to comply with the terms and conditions of our laboratory partners (Rupa Health, DNAlife, and others).

Permitted and Prohibited Uses

Unauthorized Sharing: You may not share account access, genetic data, or proprietary algorithms with unauthorized parties.

Commercial Use: You may not use our Services for commercial purposes without explicit written permission.

Reverse Engineering: You may not attempt to reverse engineer, decompile, or extract our proprietary algorithms or software.

False Information: You may not provide false or misleading health information or impersonate others.

System Abuse: You may not attempt to overwhelm, disable, or impair our Services through excessive use or malicious activities.

Genetic Testing and Laboratory Services

Processing Time: Genetic analysis typically takes 4-8 weeks from sample receipt at our laboratory partners.

Quality Standards: We use certified laboratories that comply with CLIA regulations and industry standards.

Test Accuracy: While our laboratory partners maintain high accuracy standards, no laboratory test is 100% accurate.

Additional Testing: Some recommendations may require additional laboratory testing at additional cost.

Risk Assessment: Risk assessments are based on current scientific knowledge and may change as science advances.

Individual Variation: Your actual health outcomes may differ from genetic predictions due to environmental and lifestyle factors.

Health Recommendations and Disclamers

Not Medical Treatment: Recommendations are not intended to treat, cure, prevent, or diagnose any disease or medical condition.

Individual Variability: Recommendations are personalized based on your genetic and laboratory data, but individual responses may vary.

Medical Supervision: Individuals with existing health conditions should seek medical supervision before following our recommendations.

Monitoring: You are responsible for monitoring your response to recommendations and seeking professional help if adverse reactions occur.

No Guarantees: We do not guarantee the effectiveness, safety, or quality of third-party products.

Individual Responsibility: You are responsible for researching and evaluating recommended products before use.

Allergies and Interactions: You must consider potential allergies and medication interactions before using recommended products.

Healthcare Provider Integration

Scope of Practice: Healthcare providers using our platform must practice within their licensed scope of practice.

Professional Responsibility: Healthcare providers are solely responsible for medical decisions and patient care.

Consent Required: Data sharing with healthcare providers requires your explicit consent.

Provider Access: Healthcare providers may access only the data you authorize them to view.

No Medical Practice: YouHeal does not practice medicine and does not provide medical diagnoses or treatments.

Provider Independence: Healthcare providers using our platform practice independently and are not employees or agents of YouHeal.

Payment Terms and Subscription Services

Testing Tiers: We offer various testing and analysis tiers from basic genetic analysis to comprehensive health optimization.

Subscription Options: Some services may be available on a subscription basis with recurring billing.

Billing Information: You must provide accurate billing information and authorize charges.

Failed Payments: Failed payments may result in service suspension until payment issues are resolved.

Subscription Services: Subscription services may be cancelled with appropriate notice, subject to our refund policy.

Defective Services: We will provide refunds or service credits for defective or significantly delayed services.

Dispute Resolution: Payment disputes should be reported promptly for investigation and resolution.

Intellectual Property Rights

Genetic Analysis Methods: Our proprietary genetic analysis algorithms and interpretation methods are protected intellectual property.

AI Technology: Our artificial intelligence systems and machine learning models are proprietary to YouHeal.

Content Ownership: All educational content, reports, and materials created by YouHeal are our intellectual property.

Health Information: You own your personal health information and laboratory results.

Generated Reports: Reports generated by our platform combine your data with our proprietary analysis and are subject to these Terms.

Sharing Rights: You may share your results with healthcare providers and family members as you choose.

Research Participation: You may opt into research programs that use de-identified data for scientific advancement.

No Commercial Use: You may not use our proprietary methods for commercial purposes without written permission.

No Redistribution: You may not redistribute our software, algorithms, or proprietary content.

SMS/Text Messaging Program

Privacy and Data Protection

GDPR Compliance: We provide GDPR-compliant data protection for users in the European Union.

Data Security: We implement comprehensive security measures to protect your personal and health information.

Consent-Based Processing: Data processing is based on your consent and legitimate business interests.

Limited Sharing: We share data only with authorized business associates and as permitted by law.

Correction Rights: You may request correction of inaccurate or incomplete information.

Deletion Rights: You may request deletion of your account and associated data.

Portability Rights: You may export your data in machine-readable format.

For complete privacy information, please review our Privacy Policy.

Platform Availability and Technical Requirements

Maintenance Windows: We may perform scheduled maintenance that temporarily affects service availability.

Force Majeure: Service interruptions due to circumstances beyond our reasonable control are not considered breaches of these Terms.

Internet Connection: Reliable internet connection is required for platform access and functionality.

Software Updates: You are responsible for maintaining updated browser software and security patches.

User Responsibility: You should maintain your own copies of important health information and reports.

Recovery Procedures: In case of data loss, we will make reasonable efforts to recover information from backups.

Third-Party Services and Integrations

Laboratory Standards: Laboratory partners must meet our quality and compliance requirements.

Direct Relationships: Your relationship with laboratory partners is governed by their terms of service.

Healthie Integration: Healthcare provider features integrate with the Healthie EHR platform.

Third-Party APIs: We may integrate with various third-party services to enhance platform functionality.

No Endorsement: Partnerships do not constitute endorsement of all partner products or services.

Independent Evaluation: You should independently evaluate all third-party products and services.

Limitation of Liability and Disclamers

NO MEDICAL WARRANTIES: WE MAKE NO WARRANTIES REGARDING THE MEDICAL ACCURACY, COMPLETENESS, OR EFFECTIVENESS OF OUR RECOMMENDATIONS.

RESULTS NOT GUARANTEED: WE DO NOT GUARANTEE SPECIFIC HEALTH OUTCOMES OR RESULTS FROM USING OUR SERVICES.

EXCLUDED DAMAGES: WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

HEALTH-RELATED DISCLAIMERS: WE ARE NOT LIABLE FOR HEALTH OUTCOMES, MEDICAL DECISIONS, OR CONSEQUENCES OF FOLLOWING OUR RECOMMENDATIONS.

Personal Responsibility: You assume full responsibility for decisions made based on our recommendations.

Professional Consultation: You acknowledge the importance of consulting with qualified healthcare professionals for medical decisions.

Indemnification

Your Use of Services: Any use or misuse of our platform and services.

Information Provided: False, inaccurate, or misleading information you provide.

Violation of Terms: Any violation of these Terms or applicable laws.

Third-Party Claims: Claims by third parties related to your use of our Services.

Health Decisions: Consequences of health decisions made based on our recommendations.

Reasonable Cooperation: We will provide reasonable cooperation in defense of claims.

Settlement Authority: We retain the right to participate in settlement discussions for indemnified claims.

Termination

Data Retention: Upon termination, you may choose to have your data deleted or retained for potential future use.

Service Completion: Testing services in progress at termination will be completed unless you request cancellation.

Terms Violations: Violation of these Terms or our policies.

Fraudulent Activity: Suspected fraud or misuse of Services.

Legal Requirements: Legal or regulatory requirements requiring termination.

Service Discontinuation: Discontinuation of Services with appropriate notice.

Data Availability: You will have a limited time to export your data before account deletion.

Continuing Obligations: Certain provisions of these Terms will survive termination, including payment obligations and liability limitations.

Dispute Resolution

Good Faith Effort: Both parties agree to make good faith efforts to resolve disputes informally.

Documentation: Disputes should be documented with relevant details and supporting information.

Arbitration Rules: Arbitration will be conducted under the rules of the American Arbitration Association.

Location: Arbitration will take place in [Jurisdiction/Location].

Service Discontinuation: Discontinuation of Services with appropriate notice.

No Representative Actions: You may not participate in class actions, collective arbitrations, or representative proceedings.

Severability: If the class action waiver is found unenforceable, the arbitration agreement remains in effect for individual claims.

Governing Law and Jurisdiction

General Provisions

Notice: Material changes will be communicated via email and platform notifications.

Continued Use: Continued use of Services after changes constitutes acceptance of modified Terms.

User Restrictions: You may not assign your rights or obligations without our written consent.

Contact Information

Acknowledgment and Consent